Privacy Policy Statement and Personal Data Collection Statement

1. Privacy Policy
This website www.tutorcircle.hk (the "Website") is owned and operated by Tutor Circle Limited (the "Company", "we" or "us"). We respect personal data and are committed to fully implementing and complying with the personal data protection principles and the Hong Kong Personal Data (Privacy) Ordinance (Cap. 486) ('The Ordinance'), as well as relevant and applicable laws in your country.
This Privacy Policy applies to all users of this Website, including but not limited to all students and teachers, and any other persons from whom we collect personal data in any manner.
By accessing, browsing, using, logging in, registering, requesting any services, receiving and experiencing any services on this Website, or transacting in any manner, you confirm that you have read, understood and accepted the contents of this Privacy Policy. If you are under 18 years of age, please obtain your parent or guardian's consent to this Privacy Policy first.
2. Types of Personal Data Collected, Used and Retained
When registering on this Website and using the services provided by Tutor Circle, the following personal information and data will be compulsorily collected, used and retained, but we will not collect any content other than the following data or information:

  • Your name, gender, avatar, mailing address, postal code (if applicable), country;
  • Email address;
  • Phone number;
  • Your academic institution and academic qualifications (as a tutor);
  • Your academic institution, course and grade (as a student); and
  • Account and information provided by Facebook;
  • Account and information provided by Google;

You may provide your personal data to us at your own discretion. The above personal data and information will be considered mandatory. We may reject your account registration, and you will not be able to use the services provided by Tutor Circle.
In addition to the above, the provision of any other or additional data and information is optional and will not affect your registration or access to this service.
3. Purposes for Which Personal Data is Collected
The Company will use the personal data and information collected from you for the following purposes:

  • Registration, Registration and Identification:
    • Register and register a user account on this Website and Tutor Circle's mobile application;
    • To verify and confirm your identity; and
    • To verify the academic qualifications of tutors.
  • Payment: To expedite and process your payments for services;
  • Provision of Services: To provide services to you on this Website or through Tutor Circle's mobile application, and to allow you to participate in other activities on this Website or Tutor Circle's mobile application, including but not limited to competitions, promotions, events, votes and surveys;
  • For administrative, management and technical support reasons:
    • For our internal management and administrative reasons, including auditing and internal analysis;
    • To communicate with you, provide appropriate technical support, obtain your opinions and handle your complaints; and
    • To detect, investigate and prevent any fraudulent, prohibited or illegal activities, any abuse of this Website, or the use of this Website with improper or false motives, and if necessary, provide or respond to requests or instructions from courts, law enforcement agencies or similar bodies in your country.
  • Statistics: Conduct statistical and data analysis to improve and strengthen our services and develop our marketing strategies;
  • Analysis: Establish your user profile; and
  • Confirm tutor identity for company welfare arrangements.

4. Transfer of Personal Data Within the Company
To expedite our provision of services to you and fulfill the above purposes, upon registration and only with your consent, Tutor Circle Limited will extract and access your data. We undertake that all the above companies will strictly comply with this Policy and the applicable laws of their respective countries.
5. Transfer of Personal Data to Third-Party Academic Institutions
Upon registration and only with your consent, we will, in accordance with the provisions of Article 2 above, provide and share student user information and data to third-party academic institutions within or outside your country in a non-personally identifiable, aggregated, statistical or anonymous manner, and will strictly limit such use to academic, teaching or educational purposes only. The use of data and information for any other purposes is strictly prohibited.
At any time, you may view on this Website the list of third-party academic institutions with whom we may share information, as well as their respective privacy policies.
You have the right at any time to send an email to hktutorcircle@gmail.com to inform us that you wish to opt out and choose not to share your information and data. We will stop providing or sharing within 7 days after receiving your email.
6. Direct Marketing and Promotions
Upon registration and only with your consent, we will contact you from time to time by sending emails and share promotional or marketing information. The main purposes of promotions and marketing include, but are not limited to, promotional and discount information related to subscriptions/packages, or introductions of any new features.
If you choose to receive marketing and promotional emails, you have the right to opt out at any time by simply clicking the "unsubscribe" link in our marketing and promotional emails. This will not prevent you from receiving other non-marketing and promotional emails from us.
7. Third-Party Marketing and Promotions
We will not provide or share your information and data to any third party for their marketing of their own goods and services, or for any other purpose, without your written consent.
8. Retention of Data and Information
We will retain all your personal data and information as necessary to fulfill the following purposes: (i) to meet the purposes for which the data was collected, and (ii) to comply with legal requirements. Thereafter, your personal data and transaction records will be destroyed.
You hereby acknowledge and accept that your information and data are stored and maintained in our electronic databases, equipment, servers and backup servers, and the above equipment may be located outside your country, and the standards for legal protection and security requirements in such locations may differ from those required by the applicable laws of your country.
At any time, if you wish to delete any of your information or data from our electronic databases, equipment, servers or backup servers, please contact us.
9. Accuracy and Changes of Personal Data
To ensure the accuracy of your personal information and data, especially regarding the correctness and accuracy of your contact information retained by us, you may from time to time receive our confirmation, verification, or requests to update your personal information and data.
You may also from time to time request us to correct or change the personal information and data held by us.
10. Processing and Security Measures
Without your prior approval, we will not disclose any personal data and information collected about you to any other person.
We have established relevant security measures and monitoring procedures to prevent unauthorized or accidental access, processing, deletion, loss or use of data. We will ensure that all persons who may access data meet the requirements of data protection.
Our security measures are as follows:

  • Implement controls on password complexity, retry attempts or resets to prevent password cracking;
  • Use advanced encryption technology during transmission to protect the security of personal data (including name, email address, phone number, credit card information and purchase records). The SecureSocketLayer (SSL) system will prevent your data from being intercepted or accessed by third parties without authorization.
  • Only authorized personnel who have undergone strict privacy protection guidelines and procedures training may access or process personal data. Such personnel shall be held responsible for failing to comply with relevant obligations; and
  • Security systems and procedures will be reviewed regularly.

11. Third-Party Websites
By clicking on any advertisement or any hyperlink on this Website, you confirm that you have left this Website and entered the websites of our advertisers, content providers, suppliers, partners or other websites. You acknowledge that when you access these third-party websites, you will not be protected by this Privacy Policy.
We have not authorized these third-party websites to collect any of your information or data. You acknowledge that any exposure of your data due to these websites, or any losses caused by the practices or policies of any third-party websites,
To avoid doubt, we do not endorse the functions, content, privacy policies or security measures of any third-party websites that collect personal information and data.
12. Cookies
To improve this Website and enhance your online experience, we may use "Cookies" technology. A cookie is an alphanumeric identifier stored on your device's hard drive, which enables us to track your activities in this application. When you access the website, cookies can be used to remember your identity and preferences, which allows us to customize this Website according to your needs. The information collected by cookies is set as anonymous personalized visitor information and will not contain any name or address information, or any information that would allow anyone to contact you by phone, email or any other means.
To avoid doubt, when using cookies, we will not collect any of your personal information. You can disable cookies by changing your web browser settings. Cookies cannot be used to run programs or spread viruses to your computer.
You acknowledge that when you browse and access this Website, we will collect, save and store the following information and data through cookies:

  • The type and nature of services and activities you engage in;
  • The type of membership plan order (as a student);
  • The frequency and time of contact with Tutor Circle services;
  • Your browsing history on this Website;
  • Records of your interactions with other users through this Website;
  • Records of your interactions with any of our employees, agents or representatives through this Website;
  • Records of interaction with any visualizations, third-party applications, advertising products and services provided or linked on this Website;
  • The content, details and particulars of queries, requests or answers made through this Website;
  • Images, documents, photos and voice recordings submitted by you through this Website;
  • The model of the device you are using, registration number or other information and details when you access this Website; and
  • Telecommunications and digital network information and data, including the IP address of your device, URL information, details and particulars, browser, third-party applications, and the network you use when accessing this Website.

13. Limitation of Liability
We undertake to take all reasonably practicable procedures, measures and steps to protect the security of all your information and data.
We shall not be liable for any unauthorized or unlawful access, alteration, use, destruction, loss, deletion, transmission, disclosure or leakage of any of your information and data, regardless of whether the above occurs in our electronic databases, facilities, servers, or backup servers located in your country or elsewhere.
14. Changes to This Privacy Policy
If necessary, we may update or modify this Privacy Policy in the future. The revised policy will be posted on this Website, with the effective date indicated, and you will be notified by email.
15. Access and Correction of Personal Data
You have the right to request access to and correction of personal information and data relating to you that we hold. You should send an email to hktutorcircle@gmail.com to the office manager, Mr. Wu, to make your request, or write to our office manager, Mr. Wu: Room 01, 16/F, On Tin Centre, 1-3 Sheung Hei Street, San Po Kong, Kowloon.

You have the right to request deletion of your account and removal of personal data collected by us from the application or website; the deletion function can be operated directly in the application or website.
16. Contact Us
If you have any requests (including opt-out), inquiries or comments regarding this Privacy Policy, please send an email to hktutorcircle@gmail.com, call: +852 59168452, or write to our office manager, Mr. Wu: Room 01, 16/F, On Tin Centre, 1-3 Sheung Hei Street, San Po Kong, Kowloon.
17. Chinese Version Prevails
If there is any inconsistency or conflict between the Chinese version of this Privacy Policy and any other translation version, the Chinese version shall prevail.
18. Governing Law
In all aspects, the preparation of this Statement shall be governed by the laws of Hong Kong, and in the event of any dispute arising from this Policy, all parties agree to submit to the exclusive jurisdiction of the laws of Hong Kong.
19. Effective Date
This Privacy Policy is effective from: July 15, 2023

Consent (for Direct Marketing)
  1. The purpose of collecting your name, address, email address and mobile phone number is to provide you with promotional and direct marketing information related to our educational products or services.
  2. Unless we have obtained your consent or no objection, we may not use your personal data.
  3. If you choose to receive marketing and promotional emails, you have the right to opt out at any time by simply clicking the "unsubscribe" link in our marketing and promotional emails. This will not prevent you from receiving other non-marketing and promotional emails from us.
  4. If you do not wish to receive the above information, please check the following box:

I consent to Tutor Circle using my personal data for direct marketing purposes in accordance with the Privacy Policy. (Agree)/(Disagree)